Privacy Policy

1. General Information

At Kaizen PRO , respecting the privacy of our users is a priority. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase, in compliance with Regulation (EU) 2016/679 (GDPR) and other applicable regulations.

2. Data Controller

Website owner : Pedro Gascón Morán
Legal representative : Pedro Gascón Morán
Registered office : Plaza del Cedro, 7, 4º1, 28100, Alcobendas, Madrid
Contact email : info @kaizenproteam.com

3. Personal data we collect

We collect and process the following personal data:

Full name when placing an order
Email address in case of subscription to mailing list
Shipping and billing postal address for order delivery
Payment details : card number, if paying for the order with this method (processed securely by authorized payment gateways)
Browsing and behavioral data (cookies)

4. Purposes of the processing

Your data for:

Manage and process orders placed in the online store.
Perform invoicing and shipping of products.
Sending you commercial communications (only if you have given your express consent).
We will answer your questions or requests through the contact form.
Comply with our legal obligations (tax, accounting, etc.).
Improve your user experience and analyze website performance using analytics tools.

5. Legal basis for processing

The processing of your personal data is based on:

Your express consent , when you voluntarily subscribe to our newsletter or agree to receive commercial communications.
The execution of a contract , when you make a purchase in our store.
Compliance with legal obligations , such as those arising from tax regulations or consumer protection.
Our legitimate interest , for analytical purposes and to improve the service.

6. Data recipients

We do not sell your personal data to third parties. However, we share data with service providers who provide us with services necessary for the operation of the e-commerce platform, all in compliance with the GDPR:

Shopify Inc. (ecommerce platform)
Klaviyo Inc. (email marketing)
Stripe / Shopify Payments / PayPal (payment processing)
Logistics companies (for order delivery)

These third parties act as data processors under contracts that guarantee the confidentiality and security of your data.

7. Data retention

We will retain your personal data for as long as necessary to fulfill the purposes of the processing. Specifically:

Order details: 6 years (due to tax obligation).
Subscriber data: until you cancel your subscription or revoke your consent.
Browsing data: according to the cookie policy.

8. User Rights

You can exercise the following rights at any time:

Right of access to your personal data.
Right of rectification if they are inaccurate or incomplete.
Right to erasure (right to be forgotten).
Right to restriction of treatment.
Right to object.
Right to data portability.

To exercise these rights, you can write to us at: info@kaizenproteam.com indicating “Exercise of GDPR rights” in the subject line.

You also have the right to file a complaint with the Spanish Data Protection Agency ( www.aepd.es ) if you believe that your rights have not been respected.

9. Data Security

We implement technical and organizational security measures to protect your personal data against loss, unauthorized access, alteration, or improper disclosure. Payment data is transmitted via an encrypted connection (SSL) and through PCI-DSS certified payment platforms.

10. Changes to this policy

Kaizen PRO reserves the right to modify this Privacy Policy to adapt it to new legislation or technical developments. We recommend that you review it periodically.

Last updated : June 15, 2025